Customer Support
Dedicated Support for Thor Appliance Owners
We’re here to make sure your experience with Thor Appliances is smooth and supported. Whether it’s registering your warranty or requesting spare parts, you can count on us.
Warranty Registration
Activate your 2-year warranty quickly and easily online.
Spare Parts Request
Looking for a replacement part? We stock parts for all our products.
Frequently Asked Questions
How long is the warranty on Thor appliances?
We’re here to make sure your experience with Thor Appliances is smooth and supported. Whether it’s registering your warranty or requesting spare parts, you can count on us.
How do I register my warranty?
Use our simple online warranty registration form.
Where can I find my model number?
It’s usually on a sticker inside or at the back of the appliance. See your manual for the exact location.
How often should I service my appliance?
An annual service is recommended to keep everything running efficiently.
Can I book a service online?
Yes! Log a service call directly from our website.
How do I get spare parts?
Use the Spare Parts Request form and we’ll get you sorted quickly.
Are Thor appliances energy efficient?
Absolutely – all our products are built with energy efficiency in mind.
Can I download a manual?
Yes – just submit a request on our website.
Do you offer installation services?
Installation is usually handled by your retailer. Please check at the point of sale.
What should I do if something isn’t working?
Check the manual first. If needed, log a service call with our support team.
Contact Our Support Team
For all after-sales, service and parts enquiries please contact our team by phone or by completing the form.
If you're a retail customer, please contact your local Servis appliance retailer for product inquiries and support.